🛍️ Orders & Shopping

Q1: Are your jewelry pieces authentic?
A: Yes, all our jewelry is 100% authentic and carefully sourced from certified designers and trusted suppliers. Every item goes through strict quality inspection before shipping.

Q2: How can I place an order?
A: Simply select your favorite item → click “Add to Cart” → fill in your shipping details → and complete your payment.
If you experience any issue during checkout, please contact our customer support team.

Q3: Do you offer Cash on Delivery (COD)?
A: Yes, Cash on Delivery is available in select regions. Please choose “Cash on Delivery” at checkout if the option appears.

💰 Payment & Pricing

Q4: What payment methods do you accept?
A: We accept major credit cards, PayPal, bank transfers, and Cash on Delivery (where available).
Payment options are automatically displayed based on your location.

Q5: Are prices inclusive of tax?
A: Yes, all prices shown on our website include taxes. There are no hidden fees.

📦 Shipping & Delivery

Q6: How long will delivery take?
A: In-stock items are usually shipped within 1–3 business days.
Customized pieces may require 7–10 business days for production.
A tracking number will be provided once your order is dispatched.

Q7: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders.
Additional charges may apply to remote areas or international destinations.

Q8: Do you ship internationally?
A: Absolutely! We ship to most countries worldwide.
International shipping fees and delivery times will be shown during checkout.

💍 Materials & Care

Q9: What materials are used? Are they hypoallergenic?
A: Our jewelry is crafted from premium materials such as 925 Sterling Silver, 18K Gold, and Stainless Steel.
All pieces are nickel-free and hypoallergenic, suitable for most skin types.
If you have highly sensitive skin, we recommend our Allergy-Free Collection.

Q10: How should I care for my jewelry?
A:

  • Avoid contact with perfumes, lotions, or seawater.

  • Store pieces in a jewelry box or anti-tarnish pouch when not in use.

  • Clean gently with a soft polishing cloth to maintain shine.

Q11: Will the jewelry fade or tarnish?
A: With normal wear, it should not fade. However, exposure to moisture or chemicals can cause oxidation.
Regular care will keep your jewelry looking new for years.

🎁 Returns & After-Sales

Q12: Can I return or exchange an item?
A: Yes, we offer 7-day returns and exchanges for unworn items in their original packaging.
Please note that customized pieces cannot be returned unless there is a quality issue.

Q13: What if my item arrives damaged?
A: Please contact us within 48 hours of receiving your order and include photos of the damage.
We will arrange a replacement or refund as soon as possible.

Q14: Do you offer warranty service?
A: Yes, all our jewelry comes with a 6-month quality guarantee.
If your piece is damaged due to a manufacturing defect, we’ll repair or replace it free of charge.

✨ Gift & Customization

Q15: Do you offer gift packaging?
A: Yes, every piece comes in elegant gift packaging, perfect for gifting.
We also offer personalized message cards upon request.

Q16: Can I customize my jewelry?
A: Selected pieces can be customized with engraving, sizing adjustments, or unique designs.
Look for the “Customizable” tag on the product page or contact our team for more details.